At NL Travelo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we use it, and the choices you have when using our website and services.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Your name and contact details
• Email address and phone number
• Travel dates and destination preferences
• Event or festival interests
• Accommodation or transportation requirements
• Information you provide through contact or enquiry forms
• Technical information such as IP address, browser type, device information, and website usage data

We only collect information that is reasonably necessary to provide, improve, or communicate with you about our services.

2. How We Use Your Information

We may use your information to:

• Respond to your enquiries and requests
• Provide event and travel assistance
• Help with accommodation, transportation, and local experience enquiries
• Send information you have requested
• Improve our website, services, and user experience
• Communicate with you about relevant services or updates
• Maintain website security and prevent misuse
• Meet applicable legal and regulatory requirements

We do not use your personal information for purposes that are incompatible with the purposes described in this policy unless permitted or required by law.

3. Event & Travel Enquiries

If you contact us about an event, festival, accommodation, transportation, or another travel service, we may use the information you provide to understand your requirements and respond to your request.

Where a service involves a third-party provider, we may need to share relevant information with that provider when necessary to fulfill your request. We aim to limit the information shared to what is reasonably required.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and help us provide a better experience.

Some cookies may be placed by third-party services used on our website. You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

5. Third-Party Services

Our website or services may contain links to third-party websites, including event organizers, accommodation providers, transportation services, booking platforms, or other websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, which can include the right to:

• Request access to information we hold about you
• Ask us to correct inaccurate information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain information in a portable format
• Lodge a complaint with the relevant data protection authority

To exercise an applicable right, please contact us using the details below.

9. Children’s Privacy

Our website and services are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. International Data Transfers

Depending on the services and technology providers we use, your information may be processed or stored in countries other than the country where you are located.

Where required by applicable law, we will take appropriate measures when transferring personal information internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

When we make changes, we will update the Last Updated date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

NL Travelo
Email: support@nltravelo.com
Website: https://nltravelo.com/
Address: 128 City Road, London, United Kingdom, EC1V 2NX